A practical opening and closing routine

Opening check

Look for damage, unusual attachments, error screens, or obstructed access. Report concerns through the operator’s established support process.

Customer questions

Keep the operator’s contact information available. Staff should never ask for a customer PIN or take possession of their payment credentials.

Fee visibility

Confirm fee disclosures and the cancellation flow with the operator. Use the official CFPB reference to discuss the applicable requirements.

Close and reconcile

Follow the agreed cash and transaction reconciliation procedure. Restrict detailed cash schedules and access instructions to authorized personnel.

Keep the conversation grounded.

ATM information and enquiry preparation. Equipment availability, placement approval, pricing, and service scope require a separate written agreement.

CFPB: ATM fee disclosures ↗

Official source for related background. The practical workflow suggestions above are original editorial guidance, not government endorsement.